Boiler & heating
breakdown repairs.
Boiler not working, no hot water or heating, a recurring pressure problem or a fault on the display? We assess the breakdown, explain the findings and agree any repair work before proceeding.
Book and pay online
Book a diagnostic visit – from £92.50Enquiry only – no payment
Send fault details for a repair quoteDiagnostic visit. The price covers the first 45 minutes of assessment. The engineer investigates the fault, explains the findings and recommends the next step. We aim to resolve the issue during the visit where possible. The fee is payable regardless of outcome. Parts and further work are quoted separately and require your approval. Prepayment is required. Once you have paid, your booking is confirmed.
Fault report. Describe the fault first. We will ask for photos or a short video. Where the evidence is sufficient, we may be able to give a fixed repair quote without an initial visit. Otherwise we will explain the next step, which may be a diagnostic visit. The fault report is an enquiry for review. It does not reserve an appointment or take payment.
Suspect a gas escape or carbon monoxide? Do not use online booking. Leave the property and call the National Gas Emergency Service on 0800 111 999. Emergency numbers and advice.
Boiler & appliance brands we work on →
Boiler broken? Book a diagnostic visit
No heating or hot water? Our engineer investigates the fault, aims to get your boiler working during the visit where possible, and explains what we found and what we recommend next. Any further repair work is agreed separately.
Video, 13 seconds: a family wrapped in blankets on a cold day because the boiler has broken. Book a boiler diagnostic visit online at heatingpeople.co.uk or call 0203 143 3883.
The boiler diagnostic visit: what to expect
£92.50
The £92.50 covers up to 45 minutes to investigate the fault. We aim to get your boiler working during the visit where possible. The fee is for the diagnostic visit and is payable regardless of the outcome. Any further repair work is agreed separately.
At the end of the visit, we’ll explain what we found, whether the boiler is working, whether any fix is temporary, and what we recommend next. Your boiler may still be out of use if it needs parts, further investigation or specialist work.
If we can carry out the next stage, we’ll explain the scope and agree any additional cost with you before proceeding. If the work is outside our scope or we don’t have availability, we may recommend contacting the manufacturer or another suitable specialist.
- Describe the symptoms, any fault code and when the issue started.
- Have the appliance make and model available, if known.
- Send relevant photos with your enquiry and tell us about access restrictions.
Ready to decide?
Book and pay online
Book a diagnostic visit – from £92.50The price covers the first 45 minutes of assessment and is payable regardless of outcome. Parts and further work are quoted separately and require your approval. Prepayment is required. Once you have paid, your booking is confirmed.
Enquiry only – no payment
Send fault details for a repair quoteDescribe the fault first and we will ask for photos or a short video. Where the evidence is sufficient, we may be able to give a fixed repair quote without an initial visit; otherwise we will explain the next step. The fault report is an enquiry for review. It does not reserve an appointment or take payment.
Coverage: we check your full postcode
Heating People checks your full postcode before confirming coverage, price or availability. If we cannot verify your postcode, or you are unsure the job fits, send an enquiry and we will review it before confirming anything.
How the booking works
- Choose the relevant service online or send your job details.
- Heating People reviews the location, scope and pricing before issuing the payment request.
- Once you have paid, your booking is confirmed.
- A two-hour arrival window can be confirmed on the day.
When another service is a better fit
A routine boiler service is planned maintenance. A boiler that is already faulty normally needs diagnosis first. A landlord gas safety check assesses gas safety and is a separate service.
Boiler faults & repair options
Tell us about loss of heating or hot water, pressure changes, leaks, unusual noises and any displayed fault code. Checks depend on the symptoms, appliance and manufacturer instructions.
At the end of the visit we explain what we found and what we recommend next. If further investigation is needed, or replacement is worth considering, we explain those options. A repair cannot be guaranteed during the initial diagnostic visit.
We handle enquiries for Alpha, Ariston, Baxi, Biasi, Ferroli, Glow-worm, Heatline, Heatrae, Ideal, Keston, Main, Potterton, Ravenheat, Sime, Vaillant, Vokera and Worcester Bosch boilers, as well as Honeywell heating controls. Tell us the exact make and model so suitability and availability can be confirmed.
Questions before you book
Does the diagnostic charge guarantee a repair?
No. The £92.50 fee covers up to 45 minutes to investigate the fault and is payable regardless of the outcome. We aim to get your boiler working during the visit, but the result may be a temporary fix, or the boiler may still be out of use if it needs parts, further investigation or specialist work. Any further repair work is agreed separately.
What if the cause cannot be confirmed in 45 minutes?
We explain what we found, whether the boiler is working, and what we recommend next. If we can carry out the next stage, we agree the scope and any additional cost with you before proceeding; if the work is outside our scope or we don’t have availability, we may recommend the manufacturer or another suitable specialist. The diagnostic fee is payable regardless of the outcome.
Can tenants arrange a visit?
Yes, but make clear who is authorising the work and who is responsible for payment. We may need the landlord or agent to approve it before the visit.
Related services & local information
Ready to arrange your visit?
Select your service online, or send us the job details if you need help choosing. For urgent availability, call 0800 118 2128 or 0203 143 3883.
Book and pay online
Book a diagnostic visit – from £92.50The price covers the first 45 minutes of assessment and is payable regardless of outcome. Parts and further work are quoted separately and require your approval. Prepayment is required. Once you have paid, your booking is confirmed.
Enquiry only – no payment
Send fault details for a repair quoteDescribe the fault first and we will ask for photos or a short video. Where the evidence is sufficient, we may be able to give a fixed repair quote without an initial visit; otherwise we will explain the next step. The fault report is an enquiry for review. It does not reserve an appointment or take payment.
Common boiler problems we diagnose
Not sure what is wrong? Tick off what you can see, then tell us when you book. If you smell gas, stop and call the National Gas Emergency Service on 0800 111 999 first.
- No heating or hot waterCheck the pressure gauge and any fault code first.
- Pressure keeps droppingNeeding to top up the pressure again and again points to a leak or a fault.
- Radiators cold or unevenCold at the bottom, cold at the top or only some rooms warm.
- Fault code on the displayGuides for Worcester Bosch, Vaillant, Baxi, Ideal and Glow-worm.
- Frozen condensate pipeA common cause of a boiler locking out in cold weather.
- Banging, whistling or kettlingUnusual noises are worth having looked at, especially if they are new.
- Leaking or drippingNote where the water appears and tell us when you book.
- Boiler old and keeps failingCompare repair and replacement before spending more.
More questions answered
How much does a boiler repair cost?
The diagnostic visit is £92.50 and covers up to 45 minutes to investigate the fault. We aim to get your boiler working during the visit where possible. The fee is payable regardless of the outcome. Any further repair work is agreed with you separately before it goes ahead.
Which boilers do you repair?
We handle enquiries for Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm and many other makes. Tell us the exact make and model so we can confirm suitability and availability.
Do I pay before the visit?
Yes. We review the location, scope and pricing, then send a payment request. Once you have paid, your booking is confirmed.
Which areas do you cover?
East London and North London. Enter your postcode in the booking or call free on 0800 118 2128 and we will confirm.
Why book with Heating People
- Gas Safe registeredHeating People is on the Gas Safe Register, number 538258. Gas work is carried out by Gas Safe registered engineers, and you can check the engineer’s ID card on arrival.
- Prices shown upfrontDiagnostic visit £92.50, covering up to 45 minutes to investigate the fault and payable regardless of the outcome. Any further repair work is agreed separately.
- Clear bookingWe review the location, scope and pricing before sending the payment request. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day.
- Local to East and North LondonBased in Leyton, London E10 7LJ. Call free on 0800 118 2128 or check your postcode before you book.
- Registered companyHeating People is a trading name of Bondzie Consulting Limited, company number 05858539.
Related services and information
Advice and guides
- No heating or hot water: what to tell the engineer
- Boiler losing pressure: information for a repair visit
- Cold or uneven radiators: arranging a diagnosis
- Repair or replace your boiler?
- Worcester Bosch Fault Codes
- Vaillant Boiler Fault Codes
- Baxi Boiler Fault Codes
- Ideal Boiler Fault Codes
- Glow-worm Boiler Fault Codes
- Broken boiler in a rented home: who is responsible?
Areas we cover
- Boiler repairs in Leyton
- Boiler repairs in Leytonstone
- Boiler repairs in Walthamstow
- Boiler repairs in Stratford
- Boiler repairs in Hackney
- Boiler repairs in Islington
- Boiler repairs in Wanstead
- Boiler repairs in Ilford
- Boiler repairs in Chingford
- Boiler repairs in Forest Gate
- Boiler repairs in Bow
- Boiler repairs in Tottenham
- Boiler repairs in Enfield
- Boiler repairs in Stoke Newington
- Boiler repairs in Dalston
- Boiler repairs in Barking
- All areas we cover