Vaillant ecoTEC pro 28 fault-finding enquiries.
No heating, no hot water or a fault display on a Vaillant ecoTEC pro 28? Send the exact model, symptoms and displayed code so the appropriate diagnostic visit can be reviewed.
Record the symptom and exact model
Tell us whether heating, hot water or both are affected, when the problem started and whether it is intermittent. Send a photo of the display and accessible product information without removing the casing. Similar product names do not mean identical components or instructions.
Fault code information is a starting point
A code helps the engineer plan investigation; it does not establish a single confirmed cause or mean a particular part must be replaced. Use the correct manufacturer user guidance for your model. Do not remove casing or attempt gas repairs, and do not keep resetting an appliance you believe is unsafe.
Diagnostic visit: £92.50
The initial visit covers the first 45 minutes. Minor adjustments may be possible in that time; parts, extended investigation and further repair work are priced separately before proceeding. A completed repair is not guaranteed within the initial visit. The engineer explains the findings and available next steps.
Manufacturer cover and independent repairs
Check any current manufacturer warranty or cover before paying for an independent visit. Heating People is independent; this page does not imply manufacturer accreditation or a warranty appointment. Suitable attendance, technical information and any required parts are reviewed for the exact appliance.
Access, price and payment
Heating People operates from Leyton. Send the full postcode, occupier access contact and the person who authorises and pays. The job, location, availability and price are reviewed before a quote or invoice is issued for advance payment. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day. Where required, parking is £10 per hour; key collection is £15, or £30 for collection and return. Explain these arrangements before the price is confirmed.