Urgent boiler repair enquiries.
For an urgent loss of heating or hot water, call to discuss the symptoms and available attendance. An online request is not a confirmed emergency response or a guaranteed arrival time.
Call with the key details
Give the full postcode, appliance make and model if known, fault display, and whether heating or hot water is affected. Explain leaks, repeated shutdowns or other concerns immediately.
Availability is reviewed for the job and location. If we can arrange a visit, the scope, price and access details are confirmed before payment.
Diagnostic price and repair scope
The diagnostic visit is £92.50 for the first 45 minutes. Minor adjustments may be possible within that time. Parts, extended investigation and further work are priced separately before proceeding; a completed repair is not guaranteed within the initial visit.
Urgency does not mean a routine service is the correct booking. Describe the fault so the visit can be planned; any applicable additional charge must be confirmed before you accept the visit.
Suspected gas escape or unsafe appliance
A suspected gas escape needs the National Gas Emergency Service on 0800 111 999, not an online boiler repair request. If you believe the appliance is unsafe, stop using it and seek appropriate advice.
Do not remove the casing or attempt gas repairs. Follow any safety instructions already given by the attending engineer or manufacturer.
Before attendance
Arrange access to the appliance and meter and identify the person authorised to approve further work. For a managed building, tell us about concierge approval or locked service areas.
A two-hour arrival window can be confirmed on the day. Parts and further repair work may require another agreed visit; the initial booking is for the confirmed diagnostic scope.
Access and booking
Send the full address and postcode, symptoms, appliance details and access contact. Heating People operates from Leyton; the job, location and availability are reviewed before a visit is agreed. For a rented property, identify the person who authorises and pays as well as the occupier.
Where required, parking is £10 per hour. Key collection is £15, or £30 for collection and return. Tell us about permits, keys and any restricted access before the price is confirmed.
For a paid visit, Heating People reviews the scope and price before issuing a quote or invoice for advance payment. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day.