Emergency numbers.
Use the right emergency service first. A gas leak or suspected carbon monoxide escape should not wait for a Heating People appointment.
Gas leak or suspected carbon monoxide escape
Call the National Gas Emergency Service immediately. Free to call, 24 hours a day, in Great Britain.
0800 111 999If your carbon monoxide alarm sounds, leave the property and call from outside. Do not go back inside until you have been told it is safe.
Official gas emergency advice →If you smell gas
- Do not smoke, light matches or use naked flames.
- Do not switch electrical appliances or light switches on or off.
- Open doors and windows to ventilate the property, if safe.
- Use manual access rather than electrical entry phones or locks.
- Leave the property and call 0800 111 999 from outside.
Follow the instructions given by the emergency service.
Possible carbon monoxide poisoning
Go outside and get medical advice as soon as possible. Do not re-enter the affected building until you have received advice.
If you think you have symptoms, call NHS 111.
After suspected exposure, call 999 for difficulty breathing, sudden confusion, loss of consciousness, weakness, or chest or muscle pain. Do not drive yourself to A&E.
NHS carbon monoxide advice →Power cut
Call 105 to report a power cut or a problem with the electricity distribution network in England, Scotland or Wales. The call is free and connects you to your network operator.
Official electricity emergency advice →Plumbing or heating breakdown?
For a water leak, boiler fault or heating problem without a suspected gas or carbon monoxide escape, call Heating People to check engineer availability.
Attendance and charges depend on the work, location and engineer availability. We will explain the proposed service before you proceed.
Emergency plumbing & heating callouts →Book Now →