Cookie
policy.

What cookies are

Cookies are small files a website saves in your browser. Similar technologies, such as browser storage and tracking scripts, work in a similar way. Some are needed for the site to work; others help us understand how the site is used.

Your choices

When you first visit, we ask whether to allow analytics. Google Analytics and TruConversion only load if you choose Accept analytics.

You can change your choice at any time using the Analytics preferences link at the bottom of each page. You can also block or delete cookies in your browser settings.

Needed for the site to work

• Your analytics choice – saved in your browser’s local storage (hp_analytics_consent_v2) so we do not ask on every page. Kept for about 6 months.
• Online quotes and forms – your answers are kept in the page while you use it and are not stored as cookies.

Analytics – only if you accept

• Google Analytics 4 (Google) – counts visits and how pages and quotes are used. Cookies _ga and _ga_… usually last up to 2 years. IP addresses are not stored by Google Analytics 4, and advertising features are switched off.
• TruConversion – heatmaps and session recordings that show how visitors scroll and click, so we can improve pages. It sets its own cookies.

Visitor tracking

Our website loads a visitor tracking service (visitortracking.com) on every page. It can identify the organisation behind a visit from its network address, for business enquiries. It may set its own cookies.

Other providers

• Online booking and enquiry forms are hosted by ServiceM8 and use their own cookies.
• Maps on some pages are embedded from Google Maps and may set Google cookies.
• Payment pages, where used, are hosted by the payment provider.

See each provider’s own privacy and cookie information.