Tenant refuses access for the gas safety check
You cannot force your way in, but you are expected to take reasonable steps and keep a record of them.
Start with a conversation
Tenants sometimes refuse because of timing, worry about strangers or confusion about what the check involves. Explain that the check protects them, and offer a choice of times. Our access and keys page explains how we handle entry.
Give proper written notice
Write to the tenant giving the date and a time window, and explain why the check is needed. At least 24 hours’ written notice is the usual minimum, and your tenancy agreement may say more.
Make and record several attempts
- Offer more than one date and time
- Keep copies of letters, emails and messages
- Note each visit, with the date, time and outcome
- Ask the engineer to record a failed visit
Many landlords and agents make several documented attempts, commonly three, before asking for advice. HSE guidance explains what it expects you to show.
Do not force entry
Entering without the tenant’s agreement can be unlawful. If access is still refused after reasonable steps, take advice from a solicitor or landlord association about the options.
This is general information, not legal advice. For your own tenancy, ask a solicitor or a landlord association.
Keep your evidence together
Keep your correspondence and attempt records with the previous gas safety record. They show what you did, and when, if anyone asks.
Book your check
Book a landlord gas safety check online, or call free on 0800 118 2128. A CP12 record is £92.50 for up to two appliances and £22.50 for each additional appliance; gas fires are charged separately. See the landlord gas safety check page.
Common questions
Can I enter if the tenant is out?
Not without their agreement, unless your tenancy and the law allow it. Get advice before you enter a tenanted home.
Can a letting agent do all this for me?
Yes. Agents often arrange the notices and access. Make clear who is authorising the work and who pays. See gas safety certificates for letting agents.