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Boiler repairs

Report a boiler fault

Tell us what has stopped working. We will then message you to ask for photos and a short video of the boiler. Heating People reviews the details and, where they are enough, can give you a fixed price for the repair without a visit. We will contact you about availability and the next step.

Prefer a visit? Book a boiler diagnostic straight away.

Smell gas or suspect a gas leak or carbon monoxide? Call the National Gas Emergency Service immediately on 0800 111 999.

Need an engineer urgently? Call us to check availability.

Call Heating People0800 118 2128
House or flat number, street and town.If you only give the postcode, we will ask for the full address before booking a visit.
Your relationship to the property
What has stopped working?
Your boiler (all optional)
Is this about an existing Heating People job?

This form reports a fault for review. It does not book a visit or take payment.

Photos and video that help us price your repair

After you send this form we will message you to ask for photos and a short video. Having these ready saves time:

  • The whole boiler and the space around it.
  • The display, showing any code or message. A short video is best if it flashes or changes.
  • The data label with the model name and serial number.
  • The pressure gauge, and any leak, drip or staining you can see.
  • For banging, whistling or kettling, a short video with sound.

Photograph only what is visible. Do not remove the casing or touch the boiler. If you smell gas, do not use the form: call the National Gas Emergency Service on 0800 111 999.