Keston boiler repair enquiries.
For a Keston fault, send the exact model, symptoms and any displayed code. We review the appliance, work required and postcode before suitable attendance is agreed.
Identify the exact appliance
Send a photo of the accessible model information or existing paperwork without removing covers. Include previous service and repair reports where available.
Different models require their own instructions and assessment. Do not assume that a remedy or replacement part for one Keston appliance applies to another.
Manufacturer cover and safety notices
If the appliance may be covered by a manufacturer warranty, check the current terms with Keston before paying for an independent visit. Heating People is an independent business; no manufacturer appointment or accreditation is implied.
Check manufacturer safety notices using the exact model and serial details. If you have received a manufacturer instruction, follow it and contact the manufacturer rather than waiting for a paid repair booking.
Diagnostic visit and repair options
The diagnostic visit is £92.50 for the first 45 minutes. Minor adjustments may be possible within that time. Parts, extended investigation and further work are priced separately before proceeding; a completed repair is not guaranteed within the initial visit.
Further work depends on the findings, appliance condition and suitable parts. Attendance and repair availability are confirmed for the specific model; no universal parts stock or repair outcome is promised.
Service or replacement enquiries
Tell us if you need routine maintenance rather than fault finding, or if you want to compare repair and replacement options. The scope and price of each service are agreed separately.
Access and booking
Send the full address and postcode, symptoms, appliance details and access contact. Heating People operates from Leyton; the job, location and availability are reviewed before a visit is agreed. For a rented property, identify the person who authorises and pays as well as the occupier.
Where required, parking is £10 per hour. Key collection is £15, or £30 for collection and return. Tell us about permits, keys and any restricted access before the price is confirmed.
For a paid visit, Heating People reviews the scope and price before issuing a quote or invoice for advance payment. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day.