Hot water cylinder and immersion heater enquiries
Ask about a scoped assessment of hot water cylinder or immersion heater problems.
Explain the hot water problem
Send the property postcode, cylinder or appliance details, photographs and a description of the problem. Tell us whether all hot outlets are affected and whether there are visible leaks.
Confirm the appropriate service
Electrical immersion work, vented cylinder work and work on an unvented system require different competence and checks. The appropriate provider, scope and price must be confirmed before any visit is agreed. Do not remove electrical covers or interfere with safety controls.
Booking and access
Explain access, parking and who is authorising the work. Parts, further investigation and any replacement work must be specified and agreed separately. This enquiry does not promise a repair or replacement within a diagnostic visit.