Booking information and job terms
Read how Heating People confirms scope, prices, access and bookings before work is arranged.
Scope and price
Please supply the full property postcode, job details and relevant photographs. Confirm what is included in the quoted customer price and which parts, investigation or further work would cost extra. A diagnostic visit does not guarantee that a repair can be completed within that visit.
Confirmation and access
Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day. Tell us about parking, tenant contact, key collection and access restrictions before agreeing the visit. Any applicable access charges need to be included in the agreed arrangements.
Changes, cancellations and aftercare
Contact us as soon as possible if you need to change the appointment. Ask for the applicable contract, cancellation terms and any request to start work during a cancellation period before accepting the job. This page does not introduce an automatic cancellation fee or remove your statutory rights.
For installations, check the named provider and the written workmanship and manufacturer cover included in your particular quotation. Do not assume a warranty length or coverage that is not recorded in the agreed terms.