Urgent boiler repair enquiries.

Call with the key details

Give the full postcode, appliance make and model if known, fault display, and whether heating or hot water is affected. Explain leaks, repeated shutdowns or other concerns immediately.

Availability is reviewed for the job and location. If we can arrange a visit, the scope, price and access details are confirmed before payment.

Diagnostic price and repair scope

The £92.50 covers up to 45 minutes to investigate the fault. We aim to get your boiler working during the visit where possible. The fee is for the diagnostic visit and is payable regardless of the outcome. Any further repair work is agreed separately.

At the end of the visit, we’ll explain what we found, whether the boiler is working, whether any fix is temporary, and what we recommend next. Your boiler may still be out of use if it needs parts, further investigation or specialist work.

If we can carry out the next stage, we’ll explain the scope and agree any additional cost with you before proceeding. If the work is outside our scope or we don’t have availability, we may recommend contacting the manufacturer or another suitable specialist.

Repair quotations. Where a repair is suitable and clearly defined, we can give you a fixed-price quotation. If we can carry out the next stage, we explain the scope and agree the price with you before any work goes ahead. A diagnostic visit is the most reliable way to find out what is needed. If you would like to try first without a visit, report the fault and we will message you to ask for photos and a short video of the boiler, its display and the model label. Where those are enough, we may be able to give you a repair quotation without a visit, including a fixed price for a suitable, clearly defined repair; otherwise the diagnostic visit comes first. The diagnostic visit charge is separate from any repair quotation. Heating People reviews every price before it is sent, and your booking is confirmed once payment has been received.

Urgency does not mean a routine service is the correct booking. Describe the fault so the visit can be planned; any applicable additional charge must be confirmed before you accept the visit.

Photos and video that help us price your repair

After you report the fault, we message you to ask for photos and a short video. Having these ready saves time:

• The whole boiler and the space around it.
• The display, showing any code or message. A short video is best if it flashes or changes.
• The data label with the model name and serial number.
• The pressure gauge, and any leak, drip or staining you can see.
• For banging, whistling or kettling, a short video with sound.

Photograph only what is visible. Do not remove the casing or touch the boiler. If you smell gas, do not use the form: call the National Gas Emergency Service on 0800 111 999.

Suspected gas escape or unsafe appliance

A suspected gas escape needs the National Gas Emergency Service on 0800 111 999, not an online boiler repair request. If you believe the appliance is unsafe, stop using it and seek appropriate advice.

Do not remove the casing or attempt gas repairs. Follow any safety instructions already given by the attending engineer or manufacturer.

Before attendance

Arrange access to the appliance and meter and identify the person authorised to approve further work. For a managed building, tell us about concierge approval or locked service areas.

A two-hour arrival window can be confirmed on the day. Parts and further repair work may require another agreed visit; the initial booking is for the confirmed diagnostic scope.

Access and booking

Send the full address and postcode, symptoms, appliance details and access contact. Heating People operates from Leyton; the job, location and availability are reviewed before a visit is agreed. For a rented property, identify the person who authorises and pays as well as the occupier.

Where required, parking is £10 per hour. Key collection is £15, or £30 for collection and return. Tell us about permits, keys and any restricted access before the price is confirmed.

For a paid visit, Heating People reviews the scope and price before issuing a quote or invoice for advance payment. Once you have paid, your booking is confirmed. A two-hour arrival window can be confirmed on the day.