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Appliance disconnection

Gas & electric
appliance disconnection.

Replacing a cooker or oven, moving home or arranging a collection? Tell us about the appliance and connections so the right disconnection service can be arranged.

Gas appliance disconnection

Arrange the disconnection of a gas cooker, hob or oven before removal or replacement. Gas work is allocated to an appropriately qualified Gas Safe registered engineer.

Tell us the appliance type, location and whether it is built in or freestanding. Safe isolation, disconnection and securing the gas supply are assessed for the existing installation.

Electric & dual fuel appliances

We also arrange electric oven and dual fuel cooker disconnections. Tell us whether the electrical supply is a plug or a hardwired connection and send photos if possible.

The work is assessed and allocated to someone competent for the relevant gas and electrical tasks. Do not disconnect a hardwired or gas appliance yourself.

Send these details with your enquiry

  • Appliance make, model and a photo of the appliance and connections if safely visible.
  • Gas, electric or dual fuel; built in or freestanding.
  • Whether a replacement will be fitted during the same visit.
  • Property postcode, access arrangements and required timing.
  • Any delivery collection deadline, stairs or lifting restrictions.

Agree removal and installation separately

Disconnection does not automatically include appliance removal, disposal, heavy lifting, cabinet alterations or fitting a replacement. Confirm those requirements before agreeing the job.

If a new cooker, hob or oven is being fitted, request installation as part of the enquiry so the work can be assessed together.

Cooker, hob & oven installation

Questions before you book

Will you take the old appliance away?

Removal and disposal must be agreed separately. Tell us about lifting, stairs, access and collection arrangements in advance.

Can a delivery team disconnect the gas supply?

Arrange gas work with a suitably qualified Gas Safe registered engineer. Do not assume the delivery or collection service includes gas disconnection.

Can I book disconnection and installation together?

Yes. Send the details of both appliances and connections so the required work, qualifications and price can be confirmed.

Related services & local information

Ready to arrange your visit?

Select your service online, or send us the job details if you need help choosing. For urgent availability, call 0800 118 2128 or 0203 143 3883.